FirstCry Reviews

"Firstcry.com" offers a variety of products and services. For instance, they have a FirstCry Club membership with different plans and pricing. The Basic plan for 3 months costs ₹347, the Popular plan for 6 months is priced at ₹631, and the Premium plan for 12 months is available for ₹991. These plans offer benefits such as up to 10% additional discount on products, exclusive offers, deals & sales, early access to sales, and free subscription of Playbees App. Shipping charges apply based on the duration of the membership and the order value. For non-club members, the minimum order value to get free shipping is ₹699. For 3-month club members, it is reduced to ₹499, and for 6-month and 12-month club members, shipping is completely free above a minimum order value of ₹249. Club members also earn Club Cash on the purchase of eligible products, with 12-month plan members receiving 2X Club Cash. Exclusive store coupons are also provided, with values varying based on the duration of the membership. A return gift worth ₹2000 and free assembly service are offered only with the 12-month plan. The actual product prices vary depending on the item and any ongoing discounts or deals..

To become a FirstCry Club member, one can choose from three plans: Basic (3 months), Popular (6 months), and Premium (12 months). Each plan offers different benefits. All plans provide up to 10% additional discount on products, exclusive offers, deals & sales, early access to sales, and a free subscription of Playbees App. The shipping benefits vary with the plan duration. For 3 months Club members, free shipping is available on orders above ₹499. For 6 months & 12 months Club members, shipping is completely free above a minimum order value of ₹249. The Club Cash Benefit on products also varies with the plan. 12 Months plan members receive 2X Club Cash while 3 & 6 Months plan members receive 1X Club Cash. Exclusive store coupons worth different amounts are provided for different plan durations. Only with the 12 Months Plan, members receive a Return Gift Worth ₹ 2000 and Free Assembly Service. Membership can be purchased online or at FirstCry stores.

FirstCry.com is an online store that offers a wide range of products for newborns, babies, and kids. The popular product categories include diapering, feeding and nursing, skin and health care, toys, clothes, footwear, fashion accessories, and much more. The site has an inventory of more than 90,000 items from around 1,200 international and Indian brands. Some of the most popular brands for kids available on the site include Barbie, Hotwheels, Disney, and Pampers. In addition to these, FirstCry.com also offers services like Free Shipping, COD, Same Day & Next Day delivery options. They also have a section for Premium Boutiques where customers can find the bestsellers and exclusive collections from top brands.

The return policy of FirstCry.com is designed to provide 100% satisfaction to customers. If a customer is not satisfied with a product, the company offers help through its Easy Returns, Replacement and Exchange Policy. The return or replacement/exchange policy of a product can change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.

For most products, the return period is 7 days from the delivery date. However, certain products may have different return periods. For instance, the return period for clothes and footwear will be the same as mentioned on the Product Details Page. Birthday items have a return period of 2 days from the delivery date. Some products like baby diapers, baby wipes, cloth diapers/nappies, diaper rash cream, bottles & accessories, breast feeding, baby food & infant formula, maternity accessories, grooming soaps, shampoos & body wash, baby creams & ointments are not eligible for return.

Please note that certain products may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them. Customers can choose to receive the applicable refund against the order in either their FirstCry Cash Wallet, respective bank, card or wallet. When the product has already been shipped, customers will not be able to cancel an individual product, as the complete shipment or package would get cancelled. Most products come with a 30-day return policy.

To track an order on FirstCry.com, follow these steps:

1. Check your Order Confirmation Email for the Order Number.
2. If you have an account, you can also find the Order Number in your Order History after logging in.
3. Enter the Order Number on the Track Order page.
4. Click the Track Order button.

Please note that it might take up to 12 hours for tracking details to show up for your shipment. If you still can't find the information you need, please get in touch with FirstCry's customer care team.

Firstcry.com offers multiple payment methods. Credit Cards & Debit Cards are accepted, including VISA, MASTER, RUPAY, AMERICAN EXPRESS, and DINERS issued in India. International credit/debit card transactions are also accepted. All transactions are protected & secured by SSL (secure socket layer) technology from GoDaddy.com.

The site uses the latest 256-bit encryption technology to protect card information while securely transmitting it for processing the payment. Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction.

An EMI Payment Option is available, which stands for 'Equated Monthly Installment'. This option gives the flexibility to convert credit card or debit card purchases to monthly installments. EMI schemes are currently available for the Credit and Debit Cards of several banks.

Please note that FirstCry reserves the right to stop extending EMI services at any point without any prior intimation. Not all services mentioned in the Terms and Conditions may be available at all times. For displaying Debit Card EMI options, eligibility of the mobile number registered with your FirstCry account is pre-checked by banks. Only customers who are eligible for the Debit Card EMI are shown the Debit Card EMI options..

Firstcry.com accepts VISA, MASTER, RUPAY, AMERICAN EXPRESS, and DINERS Credit Cards issued in India. Debit cards of all banks issued in India are also accepted. International credit/debit card transactions are also accepted. However, there is no explicit mention of PayPal or other e-wallets as a payment method on Firstcry.com. For international transactions, payments are accepted through PayPal. It's recommended to check the website for the most current payment methods. If the information is not sufficient, please consider contacting Firstcry's customer service for more details.

FirstCry.com has a detailed Return, Replacement and Exchange Policy. If for any reason customers are not satisfied with the product, assistance is available. Certain products may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them. The return or replacement/exchange policy on the product/combo page at the time of order placement shall prevail. The policy is subject to change depending on business requirements.

For example, for Clothes & Footwear, the Return/Exchange period will be the same as mentioned on the Product Details Page. For Birthday items, there is a Return Period of 2 Days from the Delivery Date. For Other Products except products mentioned below, there is a Return Period of 7 Days from the Delivery Date.

To initiate a return, customers need to click on the Return link next to the product they would like to return, follow the screens, fill in the required details and submit the request. The delivery team will collect the package from the customer's doorstep within 4-5 business days.

Regarding the Shipping Policy, orders placed will be shipped within 24 hours. Shipping is done on all days except Sunday and National Holidays. A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations. For orders equal to or above Rs. 699, free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. These shipping charges are not refundable in the case of return/cancellation of the product or the order. The shipping charges can be modified by Firstcry at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow..